Frequently Asked Questions

1. How can I place an order?

Simply choose your favorite jewelry item, click Add to Cart, and complete the checkout process with your details.

2. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available for orders within Pakistan.

3. How long does delivery take?

Orders are usually delivered within 3–5 working days, depending on your location.

4. Do you deliver across Pakistan?

Yes, we deliver our jewelry products across Pakistan.

5. How can I track my order?

Once your order is dispatched, tracking details will be provided so you can track your shipment.

6. What material is your jewelry made from?

The material of each jewelry piece is mentioned in its individual product description. Please check the product details before ordering.

7. Is your jewelry made of real gold?

No. Our collection consists of fashion jewelry and gold-tone jewelry, not solid or real gold.

8. Can I return or exchange my order?

Returns and exchanges are subject to our store policy. Please check our Returns & Exchanges Policy for complete details.

9. How should I care for my jewelry?

Keep your jewelry away from water, perfume, lotions, and harsh chemicals. Store each piece in a dry and safe place when not in use.

10. How can I contact Lustre Lane?

You can contact us through our Contact Us page for any questions or assistance regarding your order or products.